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FAQ


What should  I do if I enter an incorrect shipping address?

You should contact us at durrye@outlook.com for detailed instructions. Please note that we can only change your address within 24 hours after your purchase.

What if I want to cancel my order?

You can cancel your order before your order is shipped out. To cancel your order, please contact us via durrye@outlook.com for detailed instruction.

What if I want to return or exchange the goods? 

We accept return or exchange requests within 7 days after the receipt date of your order. Contact us at durrye@outlook.com to initiate a return or exchange request. All returns must be in the original, factory-sealed packaging in the same condition that they were received. Please refer to Return Policy for more information.

How long will my item take to arrive?

Your order will be shipped out 1-7 days after you place your order. You can expect to receive your order 15-30 days after you place your order. Please refer to Shipping Service for more information.

How do I track my order?

·Track My Order

You can track your order with the order number you receive once you complete your order. Send this number to our customer service team at durrye@outlook.com, they should be able to provide you with detailed schedule of your order. For more information, please refer to Order Tracking.

Will my contact information be released to other people?

No. We can assure you that all of the information you enter on our website will not be shared to any third party. We collect your information for specific reasons. For detailed description, please refer to our Privacy Policy.